Frequently Asked Questions
Please be aware that we do not process refunds if this happens, but we will happily re-send your order one time at no additional cost.
We do not process refunds, cancellations or returns for failure to collect your parcel.
If you have received the wrong items please contact our customer service team at firstname.lastname@example.org with an image of your entire order and its original packaging.
The reason silver needs to be combined with other metals is that it is very difficult to make great designs with pure silver, which is very soft and malleable. A bit of hardness has to be introduced by adding other metals such as copper. That’s why Calamana is capable of making the most intricate and complex designs with 925 Sterling Silver.
We are not responsible for the maintenance of your jewelry, and we are unable to replace or refund your item.
Discount Codes can not be applied to an already automatically discounted order from special sales.